Experienced Customer Support Representative – Part-Time Remote Opportunity for Organized and Detail-Oriented Individuals with a Passion for Education

Introduction to blithequark

Imagine being part of a revolutionary educational platform that harnesses the power of AI technology to provide personalized, mastery learning experiences for students. At blithequark, we're dedicated to empowering students to learn at their own pace, freeing them to pursue their passions and interests. As a leader in innovative education, we're seeking a highly skilled and organized Customer Support Representative to join our admissions team. If you have a knack for keeping everything in perfect order, even in the busiest of environments, and a passion for ensuring tasks are executed flawlessly, we want to hear from you.

About the Role

In this pivotal role, you'll be the friendly face and organized mind behind all family interactions, guiding them through our innovative educational offerings. Your focus will be on logistics, data management, and training ambassadors, ensuring the admissions process is executed with accuracy and care. As a Customer Support Representative at blithequark, you'll be responsible for providing prompt and precise responses to inquiries from parents, guiding and supporting student ambassadors, and organizing the logistics for tours and shadow days with meticulous attention to detail.

Key Responsibilities

• Providing prompt and precise responses to inquiries from parents through phone and email
• Guiding and supporting student ambassadors to effectively showcase our programs during tours
• Organizing the logistics for tours and shadow days with meticulous attention to detail
• Keeping our CRM & SIS systems updated with current admissions records
• Assisting in the creation of scalable manuals and processes for future campuses

What You Won't Be Doing

We want to be transparent about the role and what it entails. As a Customer Support Representative at blithequark, you won't be responsible for developing or directing the admissions strategy, supervising a team or managing multiple campuses, or engaging in curriculum development or direct student instruction. Your focus will be on providing exceptional support to our families and ensuring the admissions process runs smoothly.

Essential Qualifications

To be successful in this role, you'll need to have:

• Over 2 years of experience in a customer-facing role, such as customer support or sales
• Proficient in both written and verbal communication
• Exceptional organizational skills with a keen eye for detail
• A passion for education and a commitment to student success
• Authorization to work in the US without the need for visa sponsorship

Nice-to-Have Requirements

While not essential, the following skills and experience would be highly desirable:

• Familiarity with Hubspot or similar CRM software
• Experience in admissions, education, or fast-paced settings

Skills and Competencies

To excel in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with families and ambassadors. You'll also need to be highly organized, with a keen eye for detail and the ability to prioritize tasks effectively. Strong problem-solving skills and the ability to work in a fast-paced environment will also be essential.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Representative, you'll have access to ongoing training and professional development opportunities, as well as the chance to work with a talented and dedicated team of education professionals. You'll also have the opportunity to contribute to the development of our innovative educational platform and make a real difference in the lives of our students.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment. We believe in fostering a culture of collaboration, innovation, and mutual respect, and we're committed to creating a workplace where our team members can thrive. As a remote worker, you'll have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. You'll also be part of a global community of education professionals who are passionate about making a difference in the lives of students.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a hourly rate of $30 USD/hour, which equates to $30,000 USD/year assuming 20 hours per week and 50 weeks per year. You'll also have access to a range of perks and benefits, including ongoing training and professional development opportunities, flexible working hours, and the chance to work with a talented and dedicated team of education professionals.

Conclusion

If you're a highly organized and detail-oriented individual with a passion for education, we want to hear from you. As a Customer Support Representative at blithequark, you'll have the opportunity to make a real difference in the lives of our students and contribute to the development of our innovative educational platform. Don't miss out on this exciting opportunity to join our team and be part of a revolution in education. Apply now to take the first step towards an exciting and rewarding career with blithequark.