Experienced Customer Service Representative – Remote Telecommute Opportunity for Technical Support and Client Satisfaction

Introduction to Blithequark

Blithequark is a pioneering force in the national security sector, driving missions of unparalleled importance across the globe and into the vast expanse of space. As a leading integrator of mission capabilities and a transformative provider of enterprise IT solutions, we deliver highly differentiated, trusted solutions and technologies to safeguard our nation and its allies. Operating at the critical intersection of traditional and non-traditional threats across all domains – land, sea, space, air, and cyberspace – blithequark serves as a valued partner to essential government agencies, supporting every branch of the U.S. armed forces. Our employees achieve the impossible every day by solving the most daunting challenges our customers face.

Job Overview

Blithequark is seeking an experienced Customer Service Representative (CSR) to join our dynamic team in supporting USPS.com and associated applications. As a CSR, you will provide technical assistance to end-users on products and services via live chat sessions and email inquiries. The ideal candidate will possess the ability to allocate their time efficiently, work independently, and follow general instructions to achieve productivity goals. This is a remote position that offers the flexibility of working from home, with the requirement of being within 50 miles of an existing blithequark facility.

Key Responsibilities

• Deliver exceptional customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and knowledge base.
• Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters to maintain high service standards.
• Maintain end-to-end problem ownership of chat and email sessions, ensuring comprehensive support and follow-up as necessary.
• Work efficiently in one or multiple work queues over various customer contact channels, adapting to the dynamic nature of customer inquiries.
• Escalate issues promptly to appropriate support teams when needed, ensuring seamless transitions and resolution of complex problems.
• Ensure compliance with all company and government policies and procedures, upholding the highest standards of integrity and professionalism.
• Collaborate with Customer Support team colleagues and other support organizations as required, fostering a spirit of teamwork and mutual support.
• Perform other related tasks as assigned, demonstrating flexibility and a willingness to contribute to the team's success.

Qualifications and Skills

To excel in this role, you will need to possess a combination of essential qualifications and skills, including:

Essential Qualifications

• High school graduate or equivalent, with a minimum of one year of customer service experience.
• U.S. Citizenship or Green Card, with the ability to obtain and maintain a Public Trust clearance.
• Typing speed of 45 WPM, with the ability to accurately document ticketing information with minimal errors.
• Ability to work independently, achieve productivity goals, and manage one's time effectively in a remote work environment.
• Excellent communication skills, both orally and in writing, with attention to detail and a positive attitude.
• Proficiency in using Windows-based applications and software, including Microsoft Office.
• Ability to work on weekends and/or on rotating schedules if required, demonstrating flexibility and adaptability.

Preferred Qualifications

• Help desk/service desk experience, with familiarity with live chat and/or Customer Relationship Management (CRM) software tools.
• Degree from an accredited College/University, preferred, but not required.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of benefits and opportunities for career advancement, including:

• Paid Time-Off and Holidays, to ensure a healthy work-life balance.
• Retirement plans, to secure your future.
• Life & Disability Insurance, for peace of mind.
• Career Development opportunities, to help you grow professionally.
• Tuition Assistance and Student Loan Financing, to support your ongoing education and development.
• Paid Parental Leave, to allow you to spend quality time with your loved ones.
• Additional Benefits, including Medical, Dental, & Vision Care, to keep you and your family healthy and thriving.

Work Environment and Company Culture

Blithequark prides itself on a dynamic and inclusive work environment, where diversity and individuality are valued and respected. Our company culture is built on a foundation of integrity, professionalism, and a commitment to excellence. As a remote worker, you will be an integral part of our team, with opportunities to collaborate and engage with colleagues across the organization.

Compensation and Perks

The starting base pay rate for this position is $16.00 per hour, with a target salary range of $30,000 - $48,000, depending on experience and other factors. We also offer a range of perks and benefits, including comprehensive medical plans, tuition reimbursement, and fertility treatment, to support your well-being and success.

Conclusion

If you are a motivated and customer-focused individual, with a passion for technical support and client satisfaction, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Service Representative, you will play a critical role in delivering exceptional support to our customers, while enjoying the flexibility and autonomy of a remote work environment. Don't miss this chance to take your career to the next level and be part of a dynamic and innovative organization that is shaping the future of national security. Apply now to become a valued member of the blithequark team!