IT Support Specialist
Job DescriptionJob Responsibilities:
• Provide technical support to users in person, over the phone, or via remote access
• Install, configure, and troubleshoot hardware and software
• Set up and maintain computer systems and networks
• Monitor system performance and ensure security protocols are followed
• Assist in the implementation and management of IT projects
• Create and update documentation for IT processes and procedures
Essential Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience in IT support or a related role
• Excellent communication and problem-solving skills
• Strong knowledge of Windows and Mac operating systems
• Ability to work independently and collaboratively in a team environment
Desired Experience:
• Previous experience working in a help desk or technical support role
• Experience with virtualization technologies, such as VMware or Hyper-V
• Certifications in ITIL, CompTIA, or Microsoft are a plus
• Familiarity with network security and firewalls
Salary & Benefits:
• Salary range: $80,000 - $110,000 per year
• Health, dental, and vision insurance coverage
• 401(k) retirement plan with employer matching
• Paid time off and holidays
• Educational assistance for relevant certifications and training
• Opportunities for career growth and professional development
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