Strategic Customer Representative for Mission Critical Data Center Solutions - Driving Sales Growth and Customer Satisfaction through Exceptional Relationship Building and Technical Expertise at blithequark

Introduction to blithequark

blithequark is a pioneering equipment rental company that strives to be the customer's first choice in the industry. With a vast fleet of equipment and a team of knowledgeable staff, we aim to provide our customers with the best possible service and support. Our employees are our greatest asset, and we invest heavily in their development and well-being. We offer competitive benefits, extensive on-the-job training, and a dynamic work environment that encourages growth and success. At blithequark, we are committed to fostering a culture of innovation, teamwork, and customer-centricity, and we are excited to welcome talented professionals who share our vision and values.

Job Overview

We are seeking a highly skilled and experienced Strategic Customer Representative to join our team at blithequark. As a Strategic Customer Representative, you will play a critical role in increasing market share with contractors and end-users in the preconstruction Data Center space. You will develop and strengthen customer relationships, increase product awareness, and present our solution-based capabilities to drive sales growth. This is an exciting opportunity to join a successful national company and contribute to our continued growth and success. If you are a motivated and results-driven sales professional with a passion for building strong relationships and driving business growth, we encourage you to apply for this challenging and rewarding role.

Key Responsibilities

• Coordinate sales calls with local, regional, and/or national sellers on customers that perform data center construction, ensuring a seamless and effective sales process
• Develop, maintain, and strengthen internal relationships with the local Outside Sales Reps and Branch Managers, fostering a collaborative and supportive team environment
• Build and maintain strong relationships with key stakeholders in the data center space as well as end-user companies, including engineers and decision makers, to drive sales growth and customer satisfaction
• Create and deliver compelling presentations to showcase products and services relevant to data center construction, highlighting the value proposition and unique selling points of blithequark's offerings
• Stay informed about industry trends, competitor offerings, and client needs within the data center sector, using this knowledge to tailor sales strategies and stay ahead of the competition
• Identify and pursue new sales opportunities by networking, attending industry events, and leveraging existing contacts, to drive business growth and expansion
• Prepare customized proposals and pricing models based on customer requirements, ensuring alignment with company standards and maximizing revenue potential
• Negotiate contracts and agreements with customers, aiming for mutually beneficial terms while ensuring profitability for blithequark
• Provide ongoing support to customers to address any issues, ensuring satisfaction and fostering long-term relationships, and driving repeat business and referrals
• Follow up with clients after the sale to gather feedback, assist with implementation, and identify future sales opportunities, to ensure customer satisfaction and drive business growth
• Work closely with internal engineering, marketing, and support teams to ensure product offerings meet customer needs and expectations, and to identify opportunities for innovation and improvement
• Meet or exceed sales targets, maintaining accurate records of sales activities and client interactions in the company's CRM system, and using data and insights to inform sales strategies and optimize performance
• Educate clients about product features, benefits, and best practices, helping them optimize their data center operations and achieve their business goals
• Travel regionally to meet customers, attend trade shows, and explore potential new markets or partnerships, to drive business growth and expansion
• Develop relationships with the targeted Strategic Customers within their assigned territory, with the goal of becoming the "first call" with these customers, and driving sales growth and customer satisfaction
• Attend national and regional trade shows as necessary, to stay up-to-date with industry trends and developments, and to network with key stakeholders and decision makers
• Review, design, and update as necessary customer programs (rebates, rates, quick pays, portals, etc), to ensure they are aligned with customer needs and expectations, and to drive sales growth and customer satisfaction
• Keep appropriate business leaders (RMs, VPs, etc) apprised of activities, progress or issues with strategic customers, to ensure effective communication and collaboration, and to drive business growth and expansion
• Perform other duties as assigned by the manager, to support the overall strategy and goals of blithequark, and to drive business growth and success
• Support the overall strategy of the company and the Power & HVAC line of business, by driving sales growth, customer satisfaction, and business expansion, and by identifying opportunities for innovation and improvement
• Increase revenue and return on investment on specific and assigned product lines and market segments, by developing and executing effective sales strategies, and by driving business growth and expansion
• Assist team with in-depth product specification training for all team members, to ensure they have the knowledge and skills needed to drive sales growth and customer satisfaction
• Actively engage and keep the team involved in tradeshows and associations, to stay up-to-date with industry trends and developments, and to network with key stakeholders and decision makers
• Manage specific projects on an as needed basis to drive revenue and maximize return on investment, by developing and executing effective project plans, and by driving business growth and expansion

Requirements

To be successful in this role, you will need:

• A college degree or equivalent work experience plus 6-8+ years in Outside Sales or Sales Management role, with a proven track record of driving sales growth and customer satisfaction
• Documented successful territory management showing consistent revenue growth, and a strong understanding of sales strategies and techniques
• Comfortable cold calling on new accounts, and a strong ability to build relationships and drive sales growth
• Basic Microsoft Office skills, and a strong ability to use technology to drive sales growth and customer satisfaction
• Comfortable calling on jobsites and corporate office, and a strong ability to work in a fast-paced and dynamic environment
• Ability to incorporate the Specialty Businesses into their presentations and product offerings, and a strong understanding of the data center sector and its trends and developments
• Product training to be provided by the various blithequark experts, by division, to ensure you have the knowledge and skills needed to drive sales growth and customer satisfaction
• Work remotely from home or from the local blithequark office, with no relocation required, and a strong ability to work independently and as part of a team
• 60% to 75% travel, to meet customers, attend trade shows, and explore potential new markets or partnerships, and a strong ability to work in a fast-paced and dynamic environment
• Salesforce experience preferred but not required, and a strong ability to use technology to drive sales growth and customer satisfaction

Physical Demands

The physical demands of this role include:

• Bending, squatting, crouching, and/or reaching and lifting up to 25 pounds or more, as required by the job, and a strong ability to work in a fast-paced and dynamic environment
• Driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work, and a strong ability to work in a fast-paced and dynamic environment
• All duties must be performed according to blithequark's safety policies and guidelines, and a strong commitment to safety and well-being
• Reasonable accommodations may be made to comply with ADA/ADAAA, and a strong commitment to diversity and inclusion

What We Offer

In return for your hard work and dedication, we offer a competitive salary and a comprehensive benefits package, including:

• Health, dental, and vision plans, to ensure you and your family are protected and supported
• 401(k), to help you plan for your future and achieve your long-term goals
• Volunteer time off, to give back to your community and make a positive impact
• Short-term and long-term disability, to protect you and your family in case of illness or injury
• Accident, life, and travel insurance, to provide peace of mind and financial security
• Flexible spending, tuition reimbursement, college savings, EAP, and length of service awards, to support your well-being and recognize your contributions
• Twelve to twenty-five vacation days depending on years of service, to give you time to rest and recharge
• Five sick days, to ensure you can take care of yourself and your family
• Six paid holidays, two paid half-day holidays, two floating holidays, one inclusion day, and one volunteer day, to celebrate and recognize important events and milestones

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer extensive on-the-job training, mentorship programs, and opportunities for advancement, to help you achieve your career goals and succeed in your role. Our goal is to provide you with the knowledge, skills, and support you need to drive sales growth and customer satisfaction, and to make a positive impact on our organization and the industry.

Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We value our employees and strive to create a work environment that is inclusive, supportive, and rewarding. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates. At blithequark, we believe that our employees are our greatest asset, and we are committed to providing them with the resources, support, and opportunities they need to succeed.

How to Apply

If you are a motivated and results-driven sales professional looking for a new challenge, please submit your application without delay. We are keen to hear from talented candidates like you, and we look forward to welcoming you to our team at blithequark. Apply now and take the first step towards a rewarding and challenging career with a leading equipment rental company.