Senior Manager, Customer Experience (Remote)

Who we want: • Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members... • Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success. • Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity. • Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration. What you will do: • Proven track record of managing people in demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision • Manage people with product and procedural expertise related to HCP education programs including; market segmentation and health economics • Analyze and anticipate changing market dynamics and customer needs • Lead a team that can collaborate with key opinion leaders to design educational materials and services • Identify competitive and market trends that support the development of training platforms • Foster and lead team collaboration with broader Medical Education/product marketing/sales training, etc • Set direction and shape future needs for entire medical education program offering • Drive improvements in the delivery of our medical education programs • Establish metrics, analyze results and define areas of improvement/action plans • Build strategy and execution plans • Communicate long-term strategy to key stakeholders to gain organizational alignment • Ability to manage budget, evaluate past decisions and prioritize new investments • Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education • Actively contribute to the development of mid to long term vision • Be a source of proposal for innovative alternative • Continuously look ahead incorporating customer input • Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker • Establish MedEd Communication strategies within global Stryker plan • Define desired communication plan consistent with Medical Education global strategy Minimum Qualifications (Required): • Bachelor’s degree required • 10+ years of work experience required Preferred Qualifications (Strongly desired): • MBA preferred • 7+ years medical device or Medical Education experience preferred • 4+ years of people management experience preferred • Excellent presentation and interpersonal communications skills • Strong analytical and problem-solving skills • Ability to manage multiple projects while delivering on established timelines • Ability to be persuasive in the absence of organizational authority • Must be able to understand and work within complex interdivisional procedures and policies • Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint) • $112,800 - $239,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors Apply Job!