User Operations - Product Support

Description: • Evaluate businesses against established criteria to determine their eligibility for our ad products • Resolve project claims for consumers, answer questions, and facilitate communication between businesses and their customers • Coordinate with stakeholders in other departments to ensure prompt resolution of cases • Support the development and launch of new advertiser products. Requirements: • Bachelor’s Degree (or equivalent degree) • Tech fluency - you should be comfortable operating primarily (or exclusively!) online through a variety of tools and platforms. • The ability to calibrate your message to a variety of technical- and nontechnical audiences, always remaining clear, precise, and diplomatic. • The patience and focus to deliver consistent, quality work. • A positive, can-do attitude - you’re ready to pitch in on new projects and help your teammates be their best. • Tenacity - you can make sense of novel problems and work through them until the end. • Comfortable with role shifting as priorities shift. • Experience using spreadsheets like Google Sheets or Excel to sort through large datasets is a plus. • Fluent in legalese - you can make sense of laws and regulations to determine what they mean for real-life consumers and businesses. • Solid online sleuthing skills - Ability to navigate government datasets/databases. • Basic knowledge of what Yelp does and why (knowledge of Yelp Products and Product flows is a plus). Benefits: • Full medical, vision, and dental • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan Apply Job!