Temporary Consumer Engagement Manager - Remote

Temporary Consumer Engagement Manager - Remote

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing -

As the CEM, you will create & communicate incentive plans for the sales associates & leaders, manage the incentive budget, lead huddles to drive excitement & reiterate contests & important topics of focus, and engage with the employees heavily in chat. Communicating with the client directly the CEM must have High energy and creativity.

You'll report to Senior Manager, Sales Service Delivery. You will drive revenue for the Client by engaging, coaching and incentivizing sales.

During a Typical Day, You’ll
• Develop and implement strategies to engage sales agents in promoting health insurance products to potential customers
• Build and maintain strong relationships with sales agents to ensure optimal communication and collaboration
• Train sales agents on product knowledge, sales techniques, and compliance requirements
• Provide ongoing support and guidance to sales agents to help them achieve sales targets and revenue goals
• Monitor sales agent performance and provide feedback to drive continuous improvement
• Analyze sales data and trends to identify opportunities for growth and development
• Collaborate with marketing and product development teams to create sales materials and promotional activities that resonate with sales agents
• Serve as a point of contact for sales agents to address any questions or concerns related to health insurance products
• Stay informed about industry trends, regulations, and competitive landscape to make strategic recommendations for improving sales performance
• Ensure compliance with all regulatory requirements and company policies in all sales activities.

What You Bring to the Role
• A passion around providing the consumers and agents with an outstanding experience.
• Creativity and drive to create a culture that is motivating and engaging for the site agents as well as remote agents, if applicable.
• Proficiency with computer and Windows PC applications which include the ability to learn new complex computer system applications
• Demonstrate ability to communicate clearly and concisely verbally and in writing
• Ability to multitask. This includes the ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
• Self-driven, ambitious, outgoing personality with high energy
• Group Retiree additional requirements: proficient with Group Retiree resources and processes

What You Can Expect
• An annual incentive program
• Health and wellness programs
• Paid time off (PTO)
• Tuition reimbursement and access to thousands of free online courses Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

The anticipated range is U $45-47K . Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Primary Location
: US-TX-Austin

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