Senior Analyst - Account Services

About the position The Senior Analyst - Account Services at Verizon is responsible for managing key State and Local Government client projects, ensuring successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, crafting detailed project plans, and maintaining communication with customers and management to drive service excellence and meet project objectives. Responsibilities • Serve as the primary project management contact for key State and Local Government clients. , • Support high visibility strategic project and service implementation. , • Forge cross-functional partnerships to facilitate project completion. , • Craft detailed project plans and present business updates. , • Provide ongoing status and action reporting to stakeholders. , • Identify global resource requirements and coordinate team efforts. , • Plan and anticipate issues, adjusting strategies to meet objectives. , • Develop, review, and continuously improve project processes. , • Drive project timelines and keep team members on track. , • Scope and develop project plans for complex projects, including resource, time, and budget estimates. , • Provide support to resolve complex issues and problems. , • Govern intermediate projects or programs to ensure customer satisfaction. , • Coordinate the transition of programs from development to implementation. , • Implement recommendations for successful project completion. Requirements • Bachelor's degree or four or more years of work experience. , • Three or more years of relevant work experience in project management. , • Experience managing complex projects with multiple work streams and stakeholders. , • Demonstrated vendor management experience. , • Strong communication skills, both verbal and written. , • Experience dealing with key customers at both frontline and management levels. , • Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, etc.). , • Ability to motivate and influence teams to achieve outcomes. , • Demonstrated flexibility in handling various situations. Nice-to-haves • A degree in project management or related field. , • Experience working with Federal customers at various levels. , • Strong familiarity with Verizon tools, processes, and products. , • PMP Certification. , • Exceptional organizational and time management skills. Benefits • Health and wellness benefits , • Short term incentives , • 401(k) Savings Plan , • Stock incentive programs , • Paid time off , • Parental leave , • Adoption assistance , • Tuition assistance , • Other incentives Apply Job! Apply to this Job