BILINGUAL (Spanish/English) Senior Resolution Coordinator, Contact Center

Job title: BILINGUAL (Spanish/English) Senior Resolution Coordinator, Contact Center in Bentonville, AR at Walmart
Company: Walmart
Job description: Position Summary...What you'll do...Job DescriptionWe are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WYIf you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.At Walmart we are always “Happy to Help”The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.Essential Job FunctionsAs a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers' needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.The Requirements:Must be bilingual (writing/speaking) in English and SpanishMust type a minimum of 25 WPMProficient with Microsoft Office programs (Outlook, Word)High school diploma or GEDSuccessful completion of mandatory trainingCustomer service experiencePreferred - 6 months experience in a contact center or retail environment Preferred - 6 months experience with computer processing/data entry softwareLocation: Work from Home in Approved StatesHours: We provide 24/7 customer care with a variety of shift opportunitiesAssociate Benefits: Based on eligibility by position and other terms and conditions of the plan documents

• Medical/Dental/Vision
• Matching 401K
• Stock Purchase Plan
• Annual Performance Bonus
• Store Discount Card
• Education Assistance

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎ You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see .‎‎ Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see .‎ The hourly wage range for this position is $16.00-$28.00*‎ *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.‎ Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.‎‎‎‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
6 months experience with basic computer processing/data entry software.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.In retail, contact center operations, or a related areaPrimary Location...608 Sw 8Th St, Bentonville, AR 72712-6207, United States of AmericaAbout WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.Hello, NW ArkansasWith over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.ArtCrystal Bridges MuseumCelebrate the American spirit in a setting that unites the beauty of art and the power of nature.CultureWalton Arts CenterArkansas' premiere center for visual arts and entertainment.EducationThe AmazeumAn interactive children's museum that's fun for the whole family.CommuneBotanical Gardens42 acres of premiere public garden space.ExploreDevil's Den State ParkLocated on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.come togetherFayetteville SquareThe best of shopping and restaurants, right in the heart of Fayetteville.All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see .
Expected salary:
Location: Bentonville, AR
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