Join Today: Customer Service Representative Lead - Remote in

Quick Overview:

• Position: Customer Service Representative Lead - Remote
• Start Date: Immediate openings available
• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote

Â

Â

As a Customer Service Representative Lead at UnitedHealth Group, you will play a crucial role in delivering exceptional customer service to callers seeking assistance with their healthcare needs. This position involves handling escalated calls, serving as a resource for team members, and ensuring that customer expectations are met through effective communication and problem-solving. You will work in a supportive environment that values diversity and inclusion, contributing to the overall mission of improving health outcomes for communities.

Responsibilities
• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
,
• Handle escalated calls, resolving more complex customer issues in a one and done manner
,
• Answer incoming phone calls from customers and identify the type of assistance the customer needs
,
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
,
• Intervene with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists
,
• Assist customers in navigating UnitedHealth Group websites and encourage them to become self-sufficient
,
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up
,
• Research complex issues across multiple databases and work with support resources to resolve customer issues
,
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
,
• Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance

Requirements
• High School Diploma / GED
,
• Must be 18 years of age OR older
,
• First Call Resolution experience
,
• 9+ months of previous call center experience
,
• 2+ years of customer service experience analyzing and solving customer problems OR 2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
,
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
,
• Ability to work full-time, Monday - Friday, with flexibility to work an 8-hour shift during the hours of 6:00am - 6:00pm MST

Nice-to-haves
• 1+ years Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role

Benefits
• Comprehensive benefits package
,
• Incentive and recognition programs
,
• Equity stock purchase
,
• 401k contribution Apply Job!

Â

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!

Apply To This Job