[Remote/WFM] Front Desk Receptionist
Role Snapshot:
- Location: Remote
- Compensation: a competitive salary
- Position: Front Desk Receptionist
- Start Date: Immediate openings available
- Company: Workwarp
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We are looking for an experienced front desk receptionist who can learn new processes and workflows quickly. The candidate must be able to think independently and show good judgement to ensure patient satisfaction and high-quality care. This position reports directly to the Front Office Manager. This position will be primarily in our Spartanburg office with some travel to other office locations. Summary of Responsibilities Responsible for checking in and checking out patients, answering phones, scheduling appointments, collecting copays/deductibles/coinsurance/patient balances, answering medical records requests, and other duties as assigned by the manager. List of Responsibilities/Duties  Greets patients promptly and professionally  Registers patients by gathering, verifying, and entering in demographic and insurance information  Conducts insurance verifications  Obtains signed consents  Educates patients on and collects copays, deductibles, coinsurance, and patient balances  Prepares day sheet, issues proper receipts, and balances cash drawer each day  Handles telephone receptionist responsibilities as needed  Assists other front desk staff as needed  Responds easily to routine requests for information  Maintains patient confidentiality at all times, and communicates with management regarding procedural changes and concerns  Participates in professional development efforts to remain current on insurance coverages and regulation matters  Cooperates and communicates with all staff members and physicians about patient matters  Contacting patients that miss their appointments to reschedule  Oversee assigned physician schedule if applicable  Managed assigned physician scheduling queue Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally or informally, either verbally or in writing. Required Skills  Requires accuracy, thoroughness, and an understanding of office policies  Requires ability to work both independently and collaboratively  Requires skills in operating computers, EMR software, word processing software, and copier machines  Ability to multi-task and work at a fast pace Preferred Skills  Experience scheduling for multiple physicians  Insurance verification experience  Medical records experience a plus Travel Requirements & Physical Demands  Up to 5-10% travel per month within the upstate, as coverage needs arise  Must be able to stand, reach, bend and squat if necessary  Must be able to communicate with patients and staff professionally and verbally via telephone and email system  Must be able to sit at a computer for a long period of time and view/type computer data Our practice offers an extensive benefit package including health insurance, short & long term disability, life insurance, 401K plan, long-term care insurance, educational benefits, uniform stipends, paid holidays & paid time off. Apply Job!Â
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