Client Services Specialist II - Night and Weekend Shifts

Description: • Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team • We are currently growing our support team to serve our clients 24/7 • Looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight/weekend shifts • Our Client Services Specialist II role is our experienced, client focused specialist position • They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. Requirements: • Minimum 1 year of prior call center experience • High school diploma, GED or equivalent • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up • Dedicated private work location without significant background disruptions • Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook). • Excellent verbal and written communication skills with a focus on active listening. • Strong interpersonal skills, with the ability to build rapport and trust with clients. • Problem-solving mindset and the capacity to handle challenging situations with diplomacy. • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously. • Customer-centric attitude with a genuine passion for providing top-notch service. • Ability to work a flexible work schedule Benefits: • Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour • This position is eligible for pre-approved overtime and performance based incentives Apply Job! Apply to this Job