Imprivata Healthcare IT Support Specialist (L3) - Full time || remote

Hello I hope you are doing well. This is Ranjit Singh from Amaze Systems. We are urgently hiring for a Imprivata Healthcare IT Support Specialist (L3) position. Kindly share your resume and connect with me to discuss the next steps. Full Time Opportunity ! Role: Imprivata Healthcare IT Support Specialist (L3) Location:- Remote (USA) Duration: Long Term Experience: 9 years or above Profile Summary: We are seeking a dedicated Imprivata IT Support Specialist with hands-on experience in supporting the Imprivata environment within a healthcare infrastructure. The ideal candidate will have deep expertise in authentication systems, appliance/server infrastructure, endpoint agent configuration, and policy management across various platforms. This role involves working directly with stakeholders, ensuring high availability and compliance in a healthcare setting. Key Responsibilities: • Own configuration and lifecycle management of the Imprivata infrastructure across hospital networks. • Manage user authentication peripherals such as badge devices, fingerprint readers, and Imprivata IDs. • Administer and troubleshoot Imprivata OneSign (SSO), EPCS MFA workflows, and Identity Governance. • Configure and maintain SSO scripts and credential store settings across platforms. • Support agent deployment across Windows, thin clients, and virtual environments. • Integrate with Active Directory, Group Policy, and certificate-based authentication systems. • Lead root cause analysis and escalate issues with vendors as needed. • Collaborate with engineering to design scalable, secure systems. • Document SOPs, RCA, deployment workflows, and knowledge bases for L2 teams. • Create and maintain capacity, usage, and security reports. Required Technical Skills: • Strong knowledge of Imprivata Products (OneSign, ID Governance, etc.) • Authentication & SSO (especially for Epic, Cerner, Meditech) • Identity & Access Management (IAM), including RBAC and provisioning. • Troubleshooting appliance/server issues and endpoint integration. • Windows Server/Desktop configuration and support. • Familiarity with Citrix, VMware VDI, and scripting via PowerShell. Desired Skills: • Experience with HL7, FHIR, integration engines. • Use of diagnostic/logging tools. • Exposure to ServiceNow or similar ITSM platforms. Soft Skills & Work Ethic: • Clear communicator across technical and non-technical stakeholders. • Excellent documentation and presentation skills. • Positive attitude and team collaboration. • Ability to multitask and meet SLAs in dynamic environments. • Willingness to travel or relocate based on project needs. Qualifications: • Bachelor’s in computer science, IT, or related field (master’s preferred). • 5+ years in healthcare IT, preferably with successful Imprivata deployments. • Certifications: ITIL, CompTIA A+/Security+, Microsoft, etc. Additional Role Enhancements Based on Industry Benchmarks: • Deep understanding of VDI integrations (Citrix, VMware Horizon) including Imprivata integrations. • Familiarity with badge-tap and mobile-based multifactor authentication (e.g., Ground Control). • Experience with regulatory compliance: HIPAA, DEA, FDA, and The Joint Commission (TJC) guidelines. • Understanding of PAM platforms (e.g., Secure Link, Xton Tech) and certificate lifecycle management. • Hands-on experience with audit logging, security analytics, and certificate renewal automation. • Strong understanding of ITIL processes, including incident, problem, and change management. • Advanced experience with PowerShell scripting and automation tools for system configuration. Ranjit Singh| Senior Talent Acquisition Specialist Amaze Systems Inc D: +1 669-336-4350 E: [email protected] Apply Job! Apply to this Job