IT Administrator - Operations

Description: • Helpdesk/Technical Support: • Provide first-level support for Windows OS, MAC, Google Workspace, Office 365, antivirus software, and endpoint tools. • Troubleshoot hardware and software issues, resolve technical problems, and provide guidance to end-users. • Assist with the setup, configuration, and maintenance of desktops, laptops, and other IT peripherals. • Networking Support: • Assist with basic configuration and troubleshooting of routers, switches, and other networking equipment. • Assist in setting up LAN/WAN connections, ensuring proper connectivity, and resolving network-related issues. • Collaborate with network service providers to maintain a reliable and secure network infrastructure. • Systems Monitoring and Auditing: • Implement and manage systems for employee time tracking, attendance, and background checks. • Conduct regular audits of IT systems, ensuring compliance with security protocols and industry standards. • Evaluate and recommend new systems and software solutions to enhance operational efficiency. • Coordinate software migrations, data migrations, and provide support during the transition process. • Operations Management: • Oversee the delivery and setup of new laptops for employees, ensuring proper configuration and installation of necessary software. • Manage office landline services, including responding to inquiries, troubleshooting issues, and coordinating with service providers. • Handle physical mail and courier services, ensuring timely delivery and distribution. Requirements: • Bachelor’s degree in information technology, Computer Science, or a related field. • Proven experience in IT support and operations management. • Strong knowledge of Windows OS, MAC, Google Workspace, Office 365, and antivirus software. • Familiarity with basic networking concepts, routers, switches, and LAN/WAN setup. • Excellent problem-solving skills and ability to handle technical issues independently. • Strong organizational and multitasking abilities, with attention to detail. • Good communication and interpersonal skills, with the ability to effectively interact with end-users and stakeholders. • Ability to adapt to changing technologies and prioritize tasks in a fast-paced environment. Benefits: Apply Job! Apply to this Job