Patient Account Associate I Credit Balance and Acct Review

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.. Essential Functions • Identifies appropriate payment details and saves back-up as appropriate. • Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution. • Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution. • Abel to navigate various payer claim portals and understand payer functionality. • Interacting with others by effectively communicating both orally and in writing. • Operate computers and other office equipment, as well as various computer software’s. • See and read computer monitors and documents in English. Skills • Recognizing true overpayments from false credits • Researching claim cycle • Understanding Coordination of Benefits • Understanding EOB • Understanding Medical Terminology • Payment Handling • Effective written and verbal communication • Computer Literacy • Time Management • HIPAA Regulations Physical Requirements: Qualifications • High School Diploma or equivalent (GED) required • One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required • Knowledge of Medicaid and Medicare billing regulations required Physical Requirements • Operate computers and other office equipment requiring the ability to move fingers and hands. • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. • May require lifting and transporting objects and office supplies, bending, kneeling and reaching. Apply Job! Apply to this Job