Bilingual Healthcare Member Services Representative REMOTE

Make a Difference in Healthcare! Are you a bilingual (English/Spanish) and customer-focused individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home! About the Role As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our members, providing exceptional service and support in both English and Spanish. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.3 This is a remote position, and you must reside within a 1-hour radius of 7901 E. Lowry Blvd., Ste 150 & Ste 400, Denver, CO 80230 Bilingual Compensations (Fluency English/Spanish Required): • During Training: $22.63/hr. • After Training: $23.66/hr. Training/Working Schedule: • Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 8:30am-5:00pm EST • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice! • AFTER TRAINING: Must be able to work weekends and evenings- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends and evenings! Key Responsibilities • Provide exceptional customer service to members in both English and Spanish. • Answer inquiries and resolve issues related to healthcare services and benefits. • Utilize various systems and tools to efficiently manage member interactions. • Ensure accurate documentation of all member interactions. • Educate members on available resources and guide them through healthcare processes. Qualifications • Fluency in both English and Spanish (written and verbal) is required. • Strong customer service skills with a compassionate and professional demeanor. • Excellent communication and interpersonal abilities. • Proficiency in navigating computer systems and multiple applications. • Ability to work independently and manage time effectively in a remote environment. • Prior experience in a call center or healthcare setting is a plus. Ready to Apply? If you meet the requirements and would like to move forward. Please complete the following 2 steps: 1. To complete the Required Assessments: *** You must use a desktop computer with a full size keyboard (Please note that MacBooks and iMacs are not compatible- Click Here to Complete! • **If the link does not work, please copy and paste the following into a webrowser: https://talentcentral.us.shl.com/player/link/71d2f9f85a31439ca8c0e7f188c1e822 • ** You must use a desktop computer with a full size keyboard (Please note that MacBooks and iMacs are not compatible) 2. Once assessments have been completed, please email your resume to the following: [email protected] Apply Job! Apply to this Job