NOC Helpdesk Technician, Level I (part time)

About the position The NOC Helpdesk Technician, Level I is a part-time role focused on providing first-level technical support within the Merino Computer Concepts ecosystem. This position involves troubleshooting various IT issues, maintaining client infrastructure, and ensuring high-quality service delivery to healthcare organizations. The technician will work in a hybrid environment, primarily remotely, with occasional on-site responsibilities in the Sacramento, Lodi, and Stockton areas. Responsibilities • Tackle first-level technical issues including basic troubleshooting on workstations and application support. , • Identify, diagnose, and resolve incidents impacting service availability. , • Assist in engineering efforts to improve monitoring coverage and depth. , • Maintain client infrastructure through updates, upgrades, and documentation. , • Enter, track, and document trouble items through ticketing and monitoring platforms. , • Coordinate maintenance with internal and external teams to resolve problems and ensure infrastructure quality. , • Provide continued support to enhance client experience. , • Document configurations and changes in client environments. , • Perform after-hours work as required. Requirements • 1 year of IT support/help desk experience is required. , • High school diploma or GED. Nice-to-haves Benefits • Paid time off , • Professional development assistance Apply tot his job