Remote Helpdesk Support Technician​/Active Directory Professional Raleigh, NC

Position: Remote Helpdesk Support Technician (Active Directory) Professional Raleigh, NC Job Description: This is a remote position Shift: Monday-Friday 8am-5pm EST About Proton Dealership IT: Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-oriented IT Helpdesk Support Technician. You will be the primary contact for clients, resolving a variety of technical issues efficiently. Your role involves working directly with customers via phone, guiding them through troubleshooting processes to strengthen client relationships. Responsibilities include but are not limited to: • Document problems, troubleshooting steps, and resolutions using Proton's ticketing system. • Troubleshoot and replace failed hardware components on desktops and laptops. • Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.About Our Company: Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, high-fun work environment and a high quality of life for our team. Training: On-the-job training provided. Requirements: • 2-3+ years in an IT Helpdesk/Desktop Support role. • IT certifications or relevant technical education. • Experience with Windows Active Directory domains. • Proficiency with ticketing systems. • Expertise in troubleshooting printers, scanners, and wireless networks. • Familiarity with networking devices, switches, routers, and firewalls. • Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013). Benefits: We offer a balanced work environment with a comprehensive benefits package, including: • Medical, dental, vision, life insurance, and HSA. • 401(k) plan with up to 6% match. • Remote work setup with provided equipment. • Paid holidays, vacation, and sick leave. Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer. #J-18808-Ljbffr Apply tot his job