Account Associate Specializing In Home Care - Part-Time WFH Job

About the position As a 24/7 Coastal Contact Account Associate, you will play a crucial role in our organization, serving as the primary point of contact for our clients and caregivers. This position is vital to our business as it ensures that we provide the highest level of customer service to our agencies, their clients, and caregivers. You will be responsible for managing scheduling and emergency needs while working remotely, which requires a strong commitment to customer satisfaction and a genuine passion for the home care industry. Your role will involve monitoring missed clock-ins, handling call-offs, and managing last-minute schedule changes, all while ensuring that our clients and caregivers are informed and supported throughout the process. The position requires you to work a split shift on Thursdays and Fridays from 5:00 AM to 8:00 AM CST and 4:00 PM to 9:00 PM CST, as well as weekends from 1:00 PM to 9:00 PM CST. This schedule is designed to provide comprehensive coverage for our clients' needs, ensuring that we are available to address any issues that may arise outside of regular business hours. You will be expected to mitigate calls received after-hours, manage new service inquiries, and address any client concerns or scheduling inquiries that may come up. Your ability to communicate effectively and work collaboratively with both clients and caregivers will be essential to your success in this role. In addition to your core responsibilities, you may be required to perform or adjust to new duties as assigned by the agency as needed. This flexibility is important as we strive to meet the evolving needs of our clients and ensure that we are providing the best possible service. We are looking for candidates who are enthusiastic, passionate, and sensitive to the needs of our clients and their families, as this role is centered around providing peace of mind and support in the home care industry. Responsibilities • Mitigate calls received after-hours , • Manage last minute schedule change calls , • Handle new service inquiry calls , • Re-staff for No Call / No Show situations , • Manage last minute schedule changes , • Monitor caregiver clock-in/out through software calendar , • Notify both client and caregiver of anticipated late arrivals , • Schedule replacement staff for caregivers who have cancelled , • Notify clients of schedule changes , • Address caregiver calls related to client supplies , • Document client cancellations and notify caregivers , • Address client concerns , • Answer client scheduling inquiries , • Answer office phones that are forwarded via IT solution , • Provide phone coverage during normal business hours for meetings or lunch when needed , • Perform or adjust to new duties as assigned by the agency as needed Requirements • Excellent communication skills , • Willingness to work evenings, weekends, and holidays , • Own a laptop or desktop computer , • Stable, fast, and reliable internet connection , • Quiet workspace Nice-to-haves • Homecare industry experience , • Customer service industry experience , • Experience working remotely Benefits • Health insurance , • Life insurance , • Paid time off , • Paid training Apply tot his job