Crisis Call Center Support Specialist

About the position Responsibilities • Ability to de-escalate callers • Ability to work well with others • Answer multiple line phone system • Ask appropriate questions to determine crisis calls • Be an active listener while multitasking • Collaborate well with others to ensure safety of crisis callers • Coordinate crisis training with Mobile Crisis Team Leader for all staff • Knowledgeable about agency policies and procedures • Provide support to other staff in the department when needed • Record keeping duties for CCBHC (call logs, Athena requirements, etc.) • Schedule appointments in the EHR correctly based off instructions from each office • Understand when to contact the Mobile Crisis Team Requirements • At least one year in a customer service position • At least one year working with a multi-line phone system • High School diploma or GED • Bilingual in Spanish preferred • At least one year in a mental health setting/alcohol and drug setting • Must have superb customer service skills • Previous experience working effectively in communicating with the public • Previous experience working in data entry • Previous experience working with an Electronic Health Record Nice-to-haves • Bilingual in Spanish preferred • Experience in a medical office setting Benefits • Health insurance • Dental insurance • Vision insurance • Flexible Spending accounts • Life and Long Term Disability insurance • Short Term Disability insurance • 401K Retirement Plan + Pension Plan • Tuition Assistance • Paid Parental Leave • Paid time off • Employee assistance program • Flexible schedule Apply tot his job Apply To this Job