Dispatcher - Military Move (SCA)

About the position Responsibilities • Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff. • Review and coordinate daily operations requirements and assign crews and resources accordingly. • Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule. • Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client. • Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities. • Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration. • Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications. • Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams. • Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client. • Perform other duties as assigned. Requirements • High school diploma, or GED required. • Two years' experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred. • Ability to read, interpret documents and apply safety rules, operating and maintenance instructions, and procedure manuals. • Ability to prepare routine reports and correspondence. • Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner. • Must be a U.S. citizen due to contractual requirements. Benefits • Medical, Dental and Vision Insurance. • Paid time off (PTO) Three weeks of PTO for newly hired employees. • 401(k) • Health and Wellness Programs • Disability, Life and AD&D insurance • Employee Support program • Family Support: Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • Travel Accident & Medical • TRICARE Supplement Plan • Voluntary Benefit Plans • And more! Apply tot his job Apply To this Job