Consumer Services Advisor AZ-Based (Temporary to Permanent Role)-9

About the position Responsibilities • Respond to inbound consumer contacts through phone calls, email, and live chat in a lively and knowledgeable manner. • Engage in both verbal and written communication with consumers. • Utilize technology and tools such as Salesforce and digital knowledge bases to assist consumers. • Provide excellent service during high volume contact periods. • Adhere to the planned schedule, including breaks and shift timings based on consumer demand. • Represent the LEGO Group brand with an outstanding tone of voice. • Maintain confidentiality as per the agreement. • Meet performance expectations based on post-contact survey results and daily efficiency metrics. • Work on key company holidays and during peak seasons, including Black Friday and Cyber Monday. • Work two weekend days in a four-week period, scheduled based on volume. Requirements • Experience in providing premium customer service and/or inbound sales, preferably in a retail environment. • Ability to work in a dynamic, fast-paced team environment. • Attention to detail and ability to multi-task and prioritize tasks effectively. • Confidence to make independent judgments regarding consumer needs. • Access to a secure Wi-Fi network and a private workspace for remote work. Nice-to-haves • Experience with virtual assessments. • Familiarity with LEGO products and culture. Benefits • Retention bonus for successful completion of the assignment. • Paid 3-week training program. • Consistent performance support from Team Leader. • Generous employee discount on LEGO products. Apply tot his job Apply To this Job