Call Center Staff

ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff. • US Citizenship REQUIRED • A minimum of one year of experience in a medical/hospital call center • A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling • Fluent in English and/or Spanish, both oral and written • Ability to handle inquiries and requests in a courteous and professional manner • Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns • Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively • Ability to communicate information clearly, accurately, and completely • Ability to record all pertinent information accurately and efficiently • Ability to handle crisis and abusive calls in a professional and effective manner • Ability to control the pace and flow of the inquiry/request and manage call time effectively At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. Apply tot his job