PROGRAM MANAGER, DIGITAL HOSPITALITY EXPERIENCE (REMOTE)

About the position Responsibilities • Own dhX project goals, communication, and reporting. • Collaborate and build relationships with all stakeholders, including senior executives, sponsors, SMEs, business owners, and field operations. • Actively coordinate team members to maximize productivity and individual dhX project goals. • Create and maintain all project documentation pertinent to the dhX projects, including status reports, work plans, presentations, and analysis. • Provide regular updates to senior leadership on program status and report on program performance, including key milestones, risks, and issues. • Evaluate existing dhX implementations to measure impact and develop internal/external documentation to highlight results. • Identify opportunities for improvement to maximize efficiencies, margin, and client growth/retention. • Create documentation to support operators during implementation and ongoing deployment, including training, user guides, best practices, and toolkits. • Articulate the dhX approach and insights in external sales materials. • Conduct occasional site visits to ensure dhX program integrity. Requirements • Bachelor's degree required (Business, Food Service Management, Digital Media & Design, or a related field preferred). • 5+ years' foodservice experience. • Experience managing projects at scale, particularly those involving cross-functional change. • Strong sense of ownership and the ability to manage multiple tasks, competing priorities, and shifting deadlines. • Proven ability to define and execute change strategies. • Proven business analytical capabilities to solve complex business issues. • Proven ability to work efficiently and effectively under pressure in a fast-paced environment. • Excellent oral and written communication skills needed to communicate with all levels of the organization. • Experience with instructional design, training, and LMS systems preferred. • Experience with digital user experience (UX) design and/or products preferred. • Proficiency in Microsoft Office Applications and Project Management solutions (Smartsheet, Microsoft Projects). Nice-to-haves • Experience with instructional design, training, and LMS systems. • Experience with digital user experience (UX) design and/or products. Benefits • Commuter assistance • Paid holidays • Disability insurance • Health insurance • Dental insurance • Flexible spending account • Paid time off • Employee assistance program • Vision insurance • Employee discount • Life insurance • Retirement plan • Pet insurance Apply tot his job Apply To this Job