Healthcare Admin

About the position Responsibilities • Handle inquiries from members, employers, providers, and health plan coordinators. • Assess patient needs and provide assistance or route them to the appropriate department or party. • Project a professional and helpful demeanor to all patients. • Remain calm when handling difficult or upset patients. • Consistently provide accurate and thorough information to patients. • Use available resources to research and resolve moderately complex issues. Requirements • Care management experience • Knowledge of managed care • Familiarity with the healthcare industry • Experience in health administration • Troubleshooting skills • Understanding of medical terminology • Case management experience • Customer service skills • Data entry proficiency • One or more years working in a health care or related business environment performing general office duties. • High school diploma or GED required. Nice-to-haves • Experience working in a managed care environment preferred. • Successful completion of a vocational/technical/business program in a related field of study, such as Medical Assistant or Medical Office Assistant, may be considered in lieu of work experience. Benefits • Remote work available with approval from the director if the queue is high. • Flexible working hours with early morning start times as needed. Apply tot his job Apply To this Job