Patient Access Concierge- Albany Advanced Imaging- Hybrid/Remote Opportunity

About the position Responsibilities • Greets patients and family members, obtains and verifies demographic, clinical, financial, and insurance information during the pre-registration process. • Accepts point of service payments and provides guidance for payment options. • Enters patient information accurately into hospital information systems. • Refers patients with questions regarding financial liability to appropriate resources. • Processes key documents to facilitate obtaining insurance information and provides payment estimates for out-of-pocket costs. • Educates patients/families on the use of registration kiosks or online systems. • Identifies routine issues and escalates them to the Lead Patient Access Concierge. • Maintains compliance with HIPAA and other regulatory requirements throughout all activities. • Performs insurance eligibility/benefit verification utilizing EDI transactions and payer web access. • Provides financial information and patient payment options, collecting appropriate patient liabilities at the point of service. • Communicates with various ancillary departments to ensure smooth patient flow and high data integrity. • Cross trains in various functions to assist in the timely delivery of department services. Requirements • High school diploma or equivalent; Associate degree in Accounting or Business Administration preferred. • 1-3 years of experience in a hospital, clinic, insurance company, or healthcare financial service setting. • Knowledge of insurance and governmental programs, regulations, and billing processes is highly desired. • Working knowledge of medical terminology, anatomy, and physiology preferred. • Basic understanding of Microsoft Office Suite (Word, PowerPoint, Excel). • Excellent verbal and written communication skills, data entry skills, and organizational abilities. Nice-to-haves • Completion of regulatory/mandatory certifications and skills validation competencies preferred. Benefits • Competitive Pay • Paid Leave • Shift Differentials • Generous tuition allowance • Career development opportunities Apply tot his job