Bilingual Customer Service Representative - Remote

Pay rate: $18/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality? • Are you driven to deliver effective results while providing excellent customer service? • Do you have extraordinary communication skills? What’s in it for YOU? • Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement • Early access to earned wages via PayActiv (Access up to 50% of earned wages, capped at $500 per pay period) Responsibilities: • Provide information about SNAP EBT transactions to customers • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions • Maintain a thorough understanding of products, services and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays What We Look for in a Candidate: • Must be 18 years of age or older • High School Diploma or equivalent • Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills. • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance, so you can be there when our customers need us Work at home requirements: • High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed • WiFi must be turned off at all times • Windows Updates must be current • Private and distraction free home work space with the ability to close a door All job offers are contingent upon: • Completion of drug screen • Completion of background check • Completion of fingerprints Apply tot his job