Japanese Language Specialist (Native Keigo Proficiency) US

Location: US/ Remote Employment Type: Full-Time About the Role PartnerHero is seeking a Native Japanese speaker with advanced Keigo (敬語) proficiency and strong English communication skills (B2–C1 CEFR) to provide high-quality customer support for our [Partner/Client’s industry, e.g., EdTech, eCommerce, SaaS] brand. This role requires cultural fluency, impeccable language accuracy, and the ability to switch between formal Japanese and business English in both written and spoken contexts. What You’ll Do • Handle customer inquiries via email, chat, and/or phone using native-level Japanese and formal Keigo with perfect grammar, tone, and cultural appropriateness. • Communicate confidently in English (B2–C1 level) when collaborating with internal teams, documenting cases, or attending meetings. • Translate and localize communications between English and Japanese as needed. • Ensure all customer interactions reflect professionalism, empathy, and brand values. • Collaborate with internal teams to resolve customer concerns efficiently. • Maintain accurate customer records in the CRM system. Qualifications Must-Have: • Native Japanese speaker with Keigo (敬語) mastery in professional/business contexts. • English proficiency at B2–C1 CEFR level (upper-intermediate to advanced) in both spoken and written form. • At least 1 year of experience in customer service, support, or translation/localization. • Strong cross-cultural communication skills. • Comfortable using CRM tools, chat platforms, and office productivity software. Nice to Have: • Industry experience in [specify: eCommerce, SaaS, EdTech, Travel, etc.]. • Experience in translation/localization or language quality assurance. Why PartnerHero? • Competitive salary package based on skills, location, and market rates. • Flexible work arrangements (onsite/remote/hybrid, depending on geo). • Growth and upskilling opportunities in a global, people-first company. • Work alongside multicultural teams supporting world-class brands. KWXufUC7Zi Apply tot his job Apply To this Job