Seasonal Customer Support Technician for A.I. and Game Design Classes

Description The Customer Support Technician is a seasonal position aimed at providing outstanding customer support during our summer classes focused on A.I., video game design, Unity 3D, app design, coding, ROBLOX, Minecraft, and more. This role runs from May through August and offers a flexible schedule of 20 to 40 hours per week. Company Culture and Environment We promote a laid-back dress code and outdoor workspaces in a hybrid working environment. Our team enjoys fun activities, including drone racing, and has access to a TV and arcade lounge for relaxation. Social events are optional and provide opportunities to connect with colleagues. Career Growth and Development Opportunities Comprehensive training on software and company culture will be provided to enhance your skills and support your career development. Detailed Benefits and Perks • Flexible scheduling options • Opportunities to engage in fun team activities • Hybrid working arrangement with both remote and in-person work Compensation and Benefits • Hourly rate ranging from (15.50 to )20 based on experience and specialization Why you should apply for this position today This is a fantastic opportunity to join a team that is passionate about revolutionizing STEAM education. You will play a vital role in supporting students and educators, while also enhancing your skills in a supportive and fun environment. Skills • Excellent written and oral communication skills • Proficiency in modern web browsers and Windows OS • Professional phone skills and calm demeanor in all situations • Ability to work in a team with shared responsibilities • Superior attention to detail and a positive, outgoing personality • Experience with game & app development, Minecraft, CAD, and/or digital animation suites is a plus • Esports experience in casting or playing is valued Responsibilities • Provide exceptional customer support via live chat, phone, and email • Assist parents, students, teachers, and program directors with inquiries regarding student projects, software, curricula, and general summer camp support • Troubleshoot technical issues and resolve instructor and parent concerns Qualifications • Dynamic, adaptable, hard-working, and personable individuals • Experience with databases and basic functions Education Requirements • No specific educational requirement stated Education Requirements Credential Category • N/A Experience Requirements • Prior experience in customer support, game development, or related fields preferred Why work in Freehold, NJ Freehold, NJ offers a vibrant community with access to diverse recreational activities and a rich cultural scene. With its proximity to major cities, you can enjoy a balance of small-town charm and urban amenities, making it an attractive place to live and work. Apply tot his job Apply To this Job