Quality Assurance and Improvement Coordinator

Description: • TimelyCare is seeking a Quality Assurance & Improvement Coordinator to join the Clinical Excellence team. • This role offers the opportunity to influence quality of care at scale, in a fast-paced, mission-driven environment. • The Quality Assurance & Improvement Coordinator will be a thought partner in enhancing our clinical performance framework and will drive continuous quality improvement through expert insights, data-informed decisions, and meaningful collaboration across departments. • This role reports directly to the Senior Quality Assurance Program Manager and is responsible for supporting others within the organization towards achieving quality improvement goals. • This position supports the collection, review, analysis, and interpretation of operational data, as well as the investigation of quality incidents. • Success in this role requires exceptional planning, organization, and the ability to synthesize and present complex information clearly to diverse stakeholders. • This position is ideal for a clinically experienced, quality-minded professional who thrives in a collaborative, purpose-driven environment. Requirements: • Bachelor’s degree in Nursing, Social Work, Counseling, Public Health, Healthcare Administration, or a related field required • Active clinical license (e.g., RN, LCSW, LPC, LMFT, etc.) strongly preferred • 2–3 years of experience in healthcare quality, clinical performance improvement, or regulatory compliance • Strong clinical judgment and understanding of healthcare operations, risk, and supporting safe care delivery • Proficient with EHR platforms, quality dashboards, and audit tools • Able to synthesize data into actionable insights and recommendations • Familiarity with quality improvement frameworks (e.g., PDSA, LEAN, Six Sigma) and accreditation readiness • High proficiency in Google Workspace (Docs, Sheets, Slides) and comfort creating forms, reports, and presentations • Highly organized and excellent communicator • Ability to manage multiple priorities and resolve quality related issues independently Benefits: • Paid Company Holidays + No work on your birthday! • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance • Company-paid group Life Insurance + Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture Apply tot his job Apply To this Job