Remote Member Enrollment Coordinator - Florida Residents (Up to $20/hour)

Join our team as a Remote Member Enrollment Coordinator and enjoy the freedom and flexibility of working from home while making a meaningful impact in the lives of our members. We're seeking a highly skilled and compassionate individual to assist with enrolling members in discount RX programs for specialty medications, providing top-notch service and support in a fast-paced contact center environment.

As a Remote Member Enrollment Coordinator, you will be responsible for handling inbound and outbound calls, verifying patient health information, and providing accurate and up-to-date information to members. You will utilize our CRM database to verify member data, record interactions, and complete assigned tasks. If you have a strong background in call center experience, health insurance, and pharmacy or co-pay experience, we encourage you to apply.

Key Responsibilities:

• Assist with calls enrolling in discount RX programs for specialty medications (approximately 50-60 calls daily)
• Provide high-quality service to members, striving for first-call resolution, while maintaining a professional and compassionate demeanor
• Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations
• Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently
• Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership

Requirements:

• Fast-paced call center experience in an inbound and outbound environment (last 5 years)
• Health insurance experience on the pharmacy side and/or co-pay experience
• Experienced with talk-tracks
• Computer proficient: Navigate multiple software systems
• Ability to handle calls with professionalism and empathy due to the nature of the business
• Ethernet connection in private, designated workspace (cannot use WiFi)
• Speed test: 25 DL / 25 UL
• High school diploma or equivalent required
• Background check and drug screening required

What We Offer:

• Competitive hourly rate of up to $20/hour
• Contract-to-hire opportunity with room for growth and performance-based advancement
• Comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance
• Flexible schedule with shift bids approximately every 6 months
• Opportunity to work from the comfort of your own home in a private, designated workspace

How to Apply:

Ready to join our team? Click the "Apply Now" button to start your application process. We can't wait to hear from you!