Remote Customer Support Specialist - Marketplace (Texas, Arizona, or Nevada)

Join Our Team and Make a Difference! We're seeking a highly skilled and motivated Remote Customer Support Specialist to join our Marketplace department. As a key member of our team, you will be the primary point of contact for customers, providing exceptional support and resolving issues via email, phone, and other channels. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!

This is a fully remote position, and we're looking for candidates who reside in Texas, Arizona, or Nevada. As a Remote Customer Support Specialist, you will be responsible for:

• Handling incoming customer inquiries and issues related to Internet Marketplace Customer Service via email, phone, and other channels
• Providing empathetic and professional support to customers, focusing on resolving issues on the first attempt
• Preventing customer returns and ensuring customer retention through reasonable negotiations and providing solutions that benefit both the company and the customer
• Partnering with management to escalate customer and product issues, identifying trends, and communicating them to management in measurable terms
• Providing proactive and consistent follow-up to customer inquiries, responding to every customer email, and documenting a complete summary of customer interactions
• Maintaining high standards of quality service, demonstrating improvements when necessary, and adhering to company QA programs

Requirements:

• Minimum 1 year of customer service, administrative, or retail experience (call center experience a plus)
• Excellent verbal and written communication skills in English
• Computer literate with ability to navigate programs and windows
• Excellent typing and data entry skills
• Able to multi-task, problem-solve, and perform with a low error rate
• Availability to work Saturdays and Sundays, with regular job attendance required

Internet Connectivity Guidelines:

• Maintain a dedicated business-class internet connection that meets company requirements
• Provide and maintain high-speed internet with speeds of at least 15 Mbps down/5 Mbps up
• Set up cable modem in bridge mode, disable Wi-Fi, firewall, and ALG from dedicated business-class internet connection

What We Offer:

• Competitive salary and comprehensive benefits
• Opportunity to work with a thriving team and contribute to a meaningful mission
• Equipment provided, including modem, Wyse terminal, monitor, phone, and headset

How to Apply:

If you're a motivated individual ready to contribute to a dynamic team, we encourage you to apply now! Please submit your application, and we'll be excited to review it.