Remote Call Center Representative (Part-Time) - Deliver Exceptional Customer Experiences

Join our dynamic team as a Part-time Call Center Representative, working from the comfort of your own home, and play a vital role in providing top-notch customer service to our clients. We're seeking a highly skilled and motivated individual to join our remote team, working Sunday through Saturday, 5 PM - 12 AM PST. As a Call Center Representative, you will be the primary point of contact for our clients' customers, ensuring that every interaction is handled with empathy, positivity, and a willingness to meet their needs.

In this role, you will utilize your excellent communication skills to engage with leads through various channels, including SMS, email, and inbound/outbound phone calls. Your goal will be to qualify or un-qualify leads for our customers, providing accurate and timely information, and connecting them with our clients when necessary. If you're a customer-focused individual with a strong work ethic and a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities:

• Input leads' responses, notes, and disposition statuses into assigned incoming lead profiles
• Utilize systems to gather and confirm information prompted by incoming SMS, email, and calls
• Provide exceptional customer service, active listening, and verbal and written communication skills while working independently in a virtual environment
• Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation and determine a qualified or unqualified lead
• Coordinate and confirm incoming leads that inquire about national services provided by our clients
• Accurately document all conversations according to standard operating procedures in our console
• Thoroughly follow client and department standards and system procedures
• Display a team-minded attitude with the ability to adapt and embrace change to fit business needs
• Thrive in an ever-growing and ever-changing environment

Requirements:

• High school diploma or equivalent required
• Minimum 6 months of previous experience working in customer service required
• Remote contact center experience is a plus
• Ability to type 30 WPM required
• Must be able to work an assigned schedule during business hours window of Sunday - Saturday 5:00pm - 12:00am Pacific Time, including weekends and holidays
• Must be able to attend training full-time for the first 2 weeks from 7am-4pm Pacific Time
• Excellent verbal and written communication skills with attention to accuracy and grammar
• Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation with leads
• Ability to work in a remote environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate for extended periods of time
• Must be detail-oriented, exhibit time management skills, and ability to work with co-workers remotely

What We Offer:

• Competitive salary, commensurate with experience
• Opportunity to work with a dynamic and growing company
• Remote work environment with flexible scheduling
• Comprehensive training program to ensure your success
• Collaborative and supportive team environment

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to Apply To This Job. We can't wait to hear from you!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

Verse.ai is committed to the full inclusion of all qualified individuals. As part of this commitment, Verse.io will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact People & Culture at [email protected].

We are Verse, and we don't just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. All candidates for hire, promotion, and performance are evaluated on the basis of merit alone.