Weekend Scheduling Assistant - Part-Time Opportunity

Join our innovative team at Steno as a Part-Time Weekend Scheduling Assistant, where you'll play a vital role in delivering exceptional customer experiences and supporting our Account Managers with administrative tasks. As a key member of our Customer Success team, you'll work closely with clients, scheduling jobs, handling exhibits, and providing top-notch support to ensure seamless deposition experiences.

In this dynamic role, you'll leverage your exceptional communication skills, problem-solving abilities, and hospitality mindset to provide white-glove service to our clients. You'll work collaboratively with our Operations team, utilizing cutting-edge technology and software to manage client preferences, schedule jobs, and triage incoming requests. Your goal will be to consistently deliver high-quality service, ensuring client satisfaction and loyalty.

Responsibilities:

• Manage client preferences and communicate them to the team, providing exceptional service
• Schedule jobs, handle reschedules and cancellations, and add services in a timely manner
• Triage incoming requests and route them to the appropriate operations team or account manager
• Deescalate potentially difficult client interactions while maintaining a professional demeanor
• Collaborate with cross-functional teams to ensure all client needs are met

Requirements:

• 1+ years of administrative, coordination, or operational assistant experience (prior court reporting agency experience a plus)
• Availability to work Saturdays and Sundays from 8:00 AM - 4:00 PM PST
• Proficiency with technology, software, and cloud-based applications (Google Workspace and Slack experience preferred)
• Excellent communication, problem-solving, and time management skills
• Ability to work in a fast-paced environment and prioritize competing tasks

What We Offer:

• Competitive hourly rate: $20-$27
• Generous company-sponsored health, vision, and dental benefits
• Flexible paid time off and wellness/mental health benefits
• Options for equity and a home office setup stipend
• Opportunities for growth and professional development in a rapidly growing tech startup

About Us:

Steno is a revolutionary court reporting and litigation support services agency, founded in 2018 and growing rapidly. We value reliability, innovation, and hospitality, and we're committed to creating a diverse and inclusive work environment. Join our team and be part of a dynamic and innovative company that's changing the face of the litigation industry.

Apply Now to become a part of our exceptional team and take the first step towards an exciting and rewarding career with Steno!