Remote Patient Advocate - Aeetna

About CVS Wellbeing:

At CVS Wellbeing, we're dedicated to improving the health and well-being of individuals. Our mission is driven by a commitment to deliver human-centered healthcare in a rapidly evolving world. We believe how we deliver our services is just as important as what we deliver.

Position Overview

As a Remote Patient Advocate, you will leverage your pharmacy expertise and exceptional customer service skills to provide support to Medicare recipients within a Government healthcare ACO plan. You'll work remotely, communicating directly with beneficiaries via telephone to explore options for medication cost assistance. You will collaborate with a multidisciplinary team to ensure comprehensive support for our members.

Key Responsibilities:

• Conduct remote phone consultations with Medicare recipients to assess their medication needs and identify potential cost-saving resources.
• Gather information from staff and beneficiaries to provide resources, assist with applications, and address medication cost concerns.
• Contact pharmacies and suppliers as needed to gather information.
• Maintain and update a database of accessible cost-saving resources.
• Collaborate with pharmacists, nurses, social workers, and community health workers to meet the holistic needs of beneficiaries.
• Adapt to evolving workflows and priorities.

Qualifications

Required:

• Licensed and registered pharmacist in good standing.
• Minimum of 3 years of experience as a pharmacist.
• Excellent verbal and written communication skills.
• Proficiency in basic computer skills, including the ability to learn new systems (e.g., Epic).
• Ability to work independently and manage workload efficiently.
• Ability to adapt to changing workflows and priorities.
• Reliable high-speed internet access and a confidential home workspace.

Preferred:

• National Clinical Pharmacy Certification (PTCB or ECPT).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Epic or other EMR systems.

Education:

High school diploma or equivalent required.

Your Future Starts Here! We are excited to hear from you. Apply now to join our team.