Bilingual Customer Support Representative (English/Spanish)
Join Our Mission to Simplify Health Insurance
At SimplyInsured, we're dedicated to eliminating fear and complexity from health insurance. We empower small business owners to make informed decisions about their employees' health coverage. With over 20,000 customers and partnerships with industry leaders like Intuit and Square, we're revolutionizing the health insurance landscape.
Job Summary:
We're seeking a highly skilled and compassionate Bilingual Customer Support Representative to join our team. As a trusted representative of the SimplyInsured brand, you'll provide exceptional support to our customers via phone, chat, and email, helping to navigate our online insurance shopping experience and resolve administrative and billing inquiries.
Key Responsibilities:
- Assist potential customers with obtaining quotes and navigating our online platform
- Respond to and resolve customer inquiries in a timely and thorough manner
- Utilize multiple communication channels, including phone, chat, and email, to provide top-notch support
- Collaborate with our Support team to propose process and product solutions to enhance the customer experience
Requirements:
- 1-2 years of experience in customer service or sales
- Fluent English and Spanish speaking and writing skills
- Highly productive with excellent multitasking skills
- Passion for helping people, particularly with their health and wellness
- Able to work in a fast-paced, high-volume contact center environment
- Familiarity with support ticketing and/or CRM software tools
- Exceptional oral and written communication skills
What We Offer:
- Competitive compensation and generous stock option packages
- Comprehensive benefits, including 100% Medical, Dental, and Vision Insurance coverage
- Flexible time off plan and 401k matching
- A values-based culture that invests in employee success and growth
Compensation:
The base salary range for this position is $15.00 per hour, with opportunities for bonus eligibility and stock options based on performance.
Our Culture:
We value transparency, feedback, and diversity, and we're committed to creating an inclusive and supportive work environment. We encourage candidates from underrepresented backgrounds to apply and join our team.
SimplyInsured is an equal-opportunity employer, and we welcome applications from qualified candidates. We are currently hiring only in the United States.
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