Remote IT Support Specialist - $35/Hour
Join our dynamic team at American Airlines as a Remote IT Support Specialist, where you'll have the freedom to work from anywhere and enjoy a competitive salary of $35/hour. As a key member of our collaborative team, you'll utilize your diverse skillset to drive success and deliver exceptional support to our clients.
We're committed to rewarding talent and offer a comprehensive total rewards package. If you're passionate about IT and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.
Introduction
Are you ready to explore a world of possibilities and grow your career with a leading airline? At American Airlines, we offer a unique opportunity to develop your skills, travel the world, and become the best version of yourself. As a Remote IT Support Specialist, you'll be part of our innovative IT team, working together to deliver exceptional support and resolve complex technical issues.
What You'll Do
- Providing first-level issue troubleshooting via phone for all hardware and software supported by our systems
- Resolving issues that can be solved via phone and referring more complex issues to certified support experts
- Offering first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments
- Conducting issue determination for IT areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and more
- Collaborating with internal and external support teams and third-party vendors to identify and address core issues
- Reproducing or replicating customer issues to determine root causes
- Maintaining daily awareness of outages and issues system-wide
- Escalating incidents to escalation teams to ensure customer resolution
- Providing timely communication (verbal or written) to Level 2 support or other management personnel as needed
Requirements
To be successful in this role, you'll need:
- Technical degree and/or equivalent experience
- Help Desk or potential customer service experience
- Troubleshooting experience with service desk environments
- Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
Preferred qualifications include:
- Apple certification (Apple Genius)
- A+ Certification
Skills and Qualifications
We're looking for candidates with:
- Strong interpersonal, written, and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and analytical skills
Join our team and take your career to new heights! If you have the skills and passion we're looking for, please submit your application today.
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