Digital Marketing Specialist & Order Processing Assistant

About the position Responsibilities • Generate engaging and relevant content for various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) that resonates with our target audience and aligns with our brand. • Manage daily interactions with clients, respond to comments, messages, and emails, and foster a positive community. • Address customer inquiries and concerns promptly and professionally. • Plan and execute social media campaigns to support special events, product launches, and promotional activities. • Monitor campaign performance and adjust strategies as needed. • Track key performance metrics (KPIs) for social media channels, analyze data to assess the effectiveness of campaigns, and provide regular reports with actionable insights and recommendations for improvement. • Stay updated on industry trends, emerging social media platforms, and best practices to ensure our social media efforts are innovative and effective. • Work closely with the marketing team and other departments to align social media efforts with broader marketing and business objectives. • Manage and process website orders promptly and accurately, ensuring a smooth customer experience from purchase to delivery. • Assist customers with inquiries related to orders, including tracking, returns, and exchanges. • Work closely with the Accounting Department to ensure timely and accurate order fulfillment. Requirements • Proficiency in social media platforms (e.g., Facebook, Instagram, X, LinkedIn, etc). • Experience with WordPress and WooCommerce preferred but not required. • Excellent written and verbal communication skills with the ability to craft compelling messages and interact effectively with diverse audiences. • Demonstrated creativity and a keen eye for detail in content creation and campaign development. • Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Nice-to-haves • Familiarity with the firearms industry is a plus, but not required. Apply tot his job Apply To this Job