Customer Care Agent

About the position Responsibilities • Provide engaging customer service in an inbound Call Center environment. • Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans. • Respond to direct mail solicitations, email campaigns, and web advertising. • Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established. • Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary. • Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation. • Verify all trip and tour specifics related to each package and give pertinent information on their stay. • Assist travelers with any issues they could encounter before or after departure as part of their trip package. • Respect our guests' privacy and the protection of all personal information about our business. Requirements • High School Graduate/GED or equivalent experience. • Strong sense of customer service with enthusiastic, upbeat, and professional behavior. • Proven comfort operating in fast-paced environments with performance metrics. • Dedication to providing positive experiences for our customers and co-workers. • Eager, self-motivated, and a problem solver - able to follow defined processes but exercise independent judgment. • Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously. Nice-to-haves • Timeshare/hospitality background preferred. • Inbound/Outbound Call Center Environment Experience. • Proficient in Microsoft Office including Outlook and Word. Benefits • Driven base pay plus monthly performance incentives. • Get your earned pay any time before payday through DailyPay. • Medical, Dental, and Vision benefits starting on Day One. • Generous Vacation Time Off Program and Paid Sick Time. • GO Hilton Discounted hotel rates worldwide. • Tuition reimbursement programs. • Recognition Programs and Rewards. • Internal Growth and Career Pathing. Apply tot his job Apply To this Job