Community Team Manager- Brands need people. People need technology. ThirdChannel provides both.

Are you skilled in People Management, Relationship Building, Problem Solving, love building teams?- We are in search of you! Primary Responsibilities: • Onboard, coach and retain a team of remote ThirdChannel Brand Representatives for multiple Brand programs • Proactively engage with remote Community Leaders and Brand Representatives; communicate initiatives, priorities and changes of strategy to meet customer expectations • Review quality of Brand Rep reporting routinely and provide feedback and coaching to acknowledge or improve quality; identify trends and intel to surface to customer • Develop and execute ongoing training materials to influence Brand knowledge and share upcoming product initiatives • Collaborate with Account Manager and Recruiting partners to ensure alignment on program vision to achieve customers goals • Demonstrate results-oriented mindset and ability to plan and prioritize work activities with a determination to achieve target metrics • Monitor and revise (as needed) Brand Rep work schedules to ensure highest rates of completed work to meet program budget expectations • Maintain an organized portfolio of program documents and information adhering to standard operating procedure guidelines Additional Responsibilities: • Communicate with the customer directly: participate in standing calls, provide platform training, coordinate brand training sessions and ensure up to date info on brand initiatives to support Brand Representative quality of work • Evaluate new tech product viability and collaborate with Engineering Team on new initiatives and enhancements to current tech products • Develop a working knowledge of ThirdChannel scheduling systems Required Qualifications: • BA/BS or minimum 2 years equivalent work experience, concentrated in customer service, tech, retail or related industry • Ability to juggle administrative and creative tasks as well as changing priorities • Experience in managing remote teams ideally; retail store management works too • Developed verbal and written communication skills along with high EQ and desire to collaborate • Resilient, flexible, adaptable, self-starter- must thrive in a fast-paced environment • Facility with technology in general; highly proficient in Excel and Microsoft Office Suite • Experience with Google Suite, Slack, Jira or other CRM and communication platforms • This is a Full Time, Full Remote, Salaried W2 position Apply tot his job Apply To this Job