Lead Admin, Ford

Top Reasons to Work with Us: • Be part of our team that is first to market and the future of warranty claims processing • 100% Remote opportunity • Competitive salary + bonus + home office stipend • Free employee health insurance • 401K with employer match • Chance to work with first-of-its-kind AI/ML technology • Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive Position Purpose: As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction. What You Will Be Doing • Serve as an OEM and technical subject matter expert • Lead a team of Warranty Administrators by providing guidance and support on a daily basis • Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members • Maintain OEM training and/or certification, if applicable • Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp • Facilitate team meetings • Participate in Sales calls and Kickoff meetings • Demonstrate a service culture that prioritizes customer satisfaction • Model, train, and coach expectations to deliver the service standard • Participate in interviewing and selecting talent • Reviewing, developing, and evaluating talent • Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors) • Serve as second-tier support for client escalations from Warranty Administrators • Scheduling Warranty Administrators and ensuring there is coverage/back-up • Keep the team motivated • Review each admin’s accounts on a weekly basis • Verifying EOM billing • Proactively coach employees as needed What You Need for This Position • Prior experience as a Warranty Administrator • A passion for people • Strong communication skills and professional writing skills • A desire to find solutions • Strong sense of self-awareness and people management skills • Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software • Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the "Recipe for Success" tools and principles. This will be done through a live skills demonstration during the job interview. • Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload. Nice to Have • Previous management or leadership experience • As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date. • You get to enjoy 10 days of Paid Time Off per year. • We also recognize 10 major holidays per year. • Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments. Apply tot his job Apply To this Job