Trinity Health – Scheduler – West Springfield, MA

Job title: Scheduler Company: Trinity Health Job description: Employment Type: Full time Shift: Description: Trinity Health PACE programs are nationally recognized for providing high quality, comprehensive care in the communities we serve. Our services are built upon a 30-year history of Programs of All-Inclusive Care (PACE) for the elderly in the United States. Trinity Health PACE is one of the largest PACE providers in the country with 14 owned and managed programs. We have 19 PACE centers in nine states and we provide care for over 3,000 seniors. PACE (Program of All-inclusive Care for the Elderly) programs are centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their own community whenever possible. PACE is a managed-care program that uses an interdisciplinary team approach to provide patients with medical, social, nutritional and rehabilitative services. The PACE program makes it possible for patients to live with dignity and pride in their own homes while receiving the care they need, creating peace of mind for patients and their families. Make a powerful impact on the lives of those we proudly serve and you will feel the importance of your work from the very first day. POSITION PURPOSE The primary purpose of your job position is to coordinate and schedule external appointments for all participants at the PACE Organization (PO). The scheduler will prepare schedules according to the participant needs and the participant's care plan designed by the interdisciplinary team. Works closely with the transportation department, participants, caregivers, and center staff. Disclaimer: The following statements are intended to describe the general nature and level of work assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the individual in this position. Other duties may be assigned as deemed necessary or appropriate by management. ESSENTIAL FUNCTIONS 1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Health PACE (TH PACE) in behaviors, practices, and decisions. 2. Consistently demonstrate (leads by example) TH PACE Values to all internal and external customers (Participants, visitors, volunteers, and colleagues.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the office. 3. Execute assignments in a culture that is shared and collaborative across all divisions within TH PACE. 4. Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors. Follow work assignments, and/or work schedules in completing and performing your assigned tasks. 5. Promote and maintain collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus and resolving conflicts. 6. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TH PACE Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. 7. In light of a disaster will know your disaster recovery, crisis management and business continuity plans and act within your role that is developed within the business continuity plan. Which may include working at another location, remotely from home, and maintaining constant contact with key personnel. 8. Attend and participate in scheduled training, in-service training, mandatory annual in-service training and educational classes as required/needed. 9. Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care. Notifies appropriate manager when requests for scheduling changes are received that require a physician's order. 10. Record all scheduling changes, updates, and deletions on the schedule daily. Respond promptly to participant referrals, oversee service delivery, and monitor participant satisfaction. 11. Effectively and accurately coordinate and communicate with all departments within the PACE Organization that are involved with the participant appointments. 12. Work closely with clinical leaders to ensure accuracy of all information and to ensure accuracy of all information and to ensure that participant education has been completed by nursing prior to appointments. 13. Use the electronic scheduling system (if applicable); schedule Aides services as determined by the Interdisciplinary Team (IDT) and as assigned by the Nursing leader. 14. Track and assure all agency personnel have been appropriately trained; obtain all medical clearances from the agency as required by Federal Regulations, prior to caring for PACE Organization participants. 15. In the absence of the manager, review agency invoices for accuracy of billed agency hours and forwards onto the Nursing leader for approval, if applicable. 16. Create TruChart authorization, transportation appointment, escort appointment, etc. 17. Call participant/caregivers and remind them of the next day appointment. MINIMUM QUALIFICATIONS 1. High School Diploma or equivalent required. Associate's Degree preferred. Minimum of one (1) year scheduling experience. 2. Minimum of one (1) year of documented experience working with a frail or elderly population. 3. State of North Carolina - Must have Employee Medical Statement that meets the requirements of the Standards completed prior to beginning employment, signed within previous 12 months by an MD, NP or PA, indicating that the employee has no illness or health condition that would pose a risk to others and can perform the duties assigned in the job. 4. Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgment. 5. Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives. 6. Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system. Knowledge of scheduling systems necessary, experience preferred. Ability to type with speed and accuracy. Ability to use other software as required to perform the essential functions of the job. 7. Possesses a high degree of personal accountability, responsibility and independent decision making abilities with the skills to interpret programs, goals, objectives, policies and procedures of the organization in line with mission, vision, and philosophy of TH PACE. 8. Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem solving skills. 9. Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload. 10. Position may require 10% of travel within the Centers geographic region. PHYSICAL AND MENTAL REQUIRMENTS AND WORKING CONDITIONS 1. Must be able to adapt to frequently changing work parameters and adapt to work priorities that frequently change. Must be able to work on a variety of tasks/projects in physical or virtual environments that may be stressful with individuals having diverse personalities and work styles. 2. Must be able to see and hear or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. 3. Primarily works inside with frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting. Must be able to push, pull, move and or lift a minimum of 20 pounds if applicable.  Physical mobility that includes movement from place to place.  Must be able to sit for long periods of time.  Physical agility, that includes ability to maneuver body while in place.  Dexterity of hands and fingers.  Coordination, including eye-hand, hand-foot. Must possess the above ability with or without the use of prosthetics that will enable adequate functionality so that the requirements of this position can be fully met. 4. Subject to exposure to noise, infectious waste, diseases, conditions, etc. including TB, HIV, HEP B viruses. May be subject to the handling of and exposure to hazardous chemicals. 5. Must be able to speak, read and write the English language in an understandable manner. 6. Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile customers. Must possess the ability to deal tactfully with personnel, participants, family members, visitors, government agencies/personnel and the general public. 7. Must not pose a direct threat to the health or safety of other individuals in the work place. 8. Must be able to cope with the mental and emotional stress of the position. Must be able to comply with organizational policies and procedures. 9. Must be able to spend majority of work time utilizing a computer, monitor, and keyboard. Must be able to work with frequent interruptions and perform detailed tasks. 10. Must meet the general health requirements set forth by the policies of this organization, which include a medical and physical examination. 11. May be required to work beyond normal working hours, on weekends and other positions temporarily when necessary and may be subject to call back during emergency conditions. May be required to work on shifts other then those which originally hired. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Expected salary: Location: West Springfield, MA Apply for the job now! [ad_2] Apply tot his job Apply To this Job