Cigna Service Delivery Representative - eviCore - Remote

About the position Responsibilities • Identify and resolve day-to-day operational problems using defined processes and independent judgment. • Investigate client and provider issues, recognize root causes, and communicate resolutions within established SLAs. • Provide excellent quality service to clients and ensure understanding of resolutions or action plans. • Learn and maintain proficiency in multiple platforms containing provider data, member information, authorizations, and claims. • Work with internal departments to obtain resolutions and communicate them in client-friendly terminology. Requirements • Proficiency with Microsoft Outlook, Word, and Excel. • High School diploma or equivalent; Bachelor's Degree preferred. • 2+ years of Customer Service experience preferred. • Experience using a CRM platform; Cherwell preferred. • Strong organizational skills to meet deadlines. • Ability to learn basic SQL queries as needed. • Excellent problem-solving and analytical skills. • Willingness and desire to continuously learn. • Adequate home internet access with specified speeds. Nice-to-haves • Experience in healthcare or related fields. • Familiarity with client account management processes. Benefits • Health insurance coverage • Flexible scheduling options • Professional development opportunities • Paid holidays • Employee discount programs Apply tot his job Apply To this Job