After Hours Response Coordinator, Emergency Services

About the position Responsibilities • Handle all emergency after hour's service requests according to established department policies and procedures. • Make decisions regarding accounts after hours. • Schedule and update service calls with all appropriate parties. • Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global. • Provide timely feedback to Clients, on call team and correct team in the office regarding service failures or customer concerns. • Partner with vendors to meet and exceed customer's service expectations. • Negotiate vendor's quotes and proposals while vendors are onsite and provide real time price updates to Clients. • Draft new customer proposals and ensure customers are informed of all NTE increases needed. • Process high volume of data and calls while inputting information into the appropriate technologies. • Effectively interface with clients' Corporate Facility Department. • Handle escalations regarding contractor errors for a service. • Handle all emergency requests in a highly expedited manner by oneself. • Communicate issues, changes and updates within the team to the department manager. • Train and motivate the team. • Implement experience and knowledge to ensure the proper and timely completion of projects. • Perform other related duties as assigned, including working Holidays when required and scheduling service requests for the following morning. Requirements • 1+ years' experience in a customer service role. • A commitment to keeping clients happy and making someone's day. • A+ communication and multitasking skills. Nice-to-haves • A college degree. • Experience with SalesForce. • Bilingual. Benefits • Excellent health and dental coverage. • Life insurance. • 401k. • Compelling PTO program. • Paid holidays. • Team building activities. • Employee appreciation program. Apply tot his job Apply To this Job