Call Center Manager (Licensed LO Applicant Only) - Remote

Remote Role Overview We’re looking for an experienced Call Center Manager with a mortgage background to build, manage, and scale our call center operations. You'll ensure leads are routed instantly and accurately to the right loan officers — improving speed and conversion across the board. Key Responsibilities • Build and lead a tech-enabled mortgage call center • Optimize lead distribution for real-time routing • Monitor lead flow and agent performance • Hire, train, and coach high-performing agents • Collaborate with tech, marketing, and sales teams • Track KPIs and drive continuous improvement • Ensure compliance with lending regulations • Be a hands-on leader — ready to engage customers and close deals Qualifications • 3+ years as a licensed mortgage loan officer • 2+ years in a call center or lead routing environment • Proven ability to scale lead operations and improve conversions • Experience with CRM and call center tools (e.g. Five9, Velocify, Salesforce, etc.) • Strong leadership, coaching, and communication skills • Analytical mindset with the ability to translate data into action • Data-driven and tech-savvy Bonus Points • Experience with national lenders/brokers • Knowledge of TCPA, RESPA, and lead compliance • Familiarity with lead routing algorithms What You’ll Get • Competitive salary + performance bonuses • Key role in shaping the future of mortgage sales • Access to 2,000+ LOs and cutting-edge tech • High-growth, high-impact opportunity Apply Now Ready to lead a high-velocity, tech-driven sales team? We’d love to hear from you! Apply tot his job Apply To this Job