Customer Service Assistant

Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically? U.S. Legal Support is looking for a Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in Houston, Texas! Location: Houston, TX (Onsite) Schedule: Monday – Friday | 8:00 AM – 5:00 PM Customer Service Assistant Job Functions: • Support Client Service Specialists (CSS) with client communications to help obtain records • Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications) • Manage incoming invoices and correspondence • Handle calls and emails from agents or field contacts • Research incomplete or missing contact information for facilities • Make expediting calls for urgent requests, client follow-ups, and problem records • Monitor and respond to CSR emails and voicemails • Troubleshoot and research missing records and escalate as needed Custodian Invoicing: • Confirm invoice amounts align with record request limits • Process payments via check or credit card • Log credit card payments and verify check clearances • Provide payment documentation for internal or client use Custodian Correspondence: • Research purpose of correspondence • Coordinate directly with facilities or track items for internal CSR review Perks and Benefits We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more! Requirements To qualify, all you need is a high school diploma and at least 2 years of customer service experience. You must be able to communicate effectively by phone and email. Experience in the legal or administrative field is a plus! Apply Today! Discover why we recently earned the Happiest Employees Award two years in a row at https://www.comparably.com/companies/u-s-legal-support Apply tot his job Apply To this Job