Remote Customer Care Advocate Tricare - Virtual in North Carolina NC

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Note - You must be physically present and working from an eligible hiring state to be considered for this role. Your resume must clearly reflect at least 2 years of customer service experience to be considered. VGS is seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives. This role involves handling calls from TRICARE beneficiaries, with our next new hire class, expected to begin Sept. 22, 2025. Job Highlights: Long-term, full-time employment (not seasonal or contract-based). Paid training to prepare you for success. Competitive benefits, including: 11 paid holidays Paid time off Healthcare coverage Long- and short-term disability Term life insurance 401K retirement plan Job Duties Include: Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. Successfully completing paid virtual (at-home) training and applying learned skills on the job. Operating a PC to extract information, document inquiries, and track activities in the database. Thoroughly documenting inquiry outcomes for accurate tracking and analysis. Coordinating with team members to ensure timely handling of TRICARE member requests. Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Requirements for Success: Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance. Pre-employment background checks will be conducted, including U.S. citizenship verification. A personal PC or laptop with a wired internet connection is required for this role. You must be able to connect to the client environment within five (5) minutes. Additional equipment will be provided to meet security requirements for your home office. Once you complete your training you will be issued company equipment (computer, monitors, etc.). Compensation and Benefits: During training, employees are paid a flat rate. After training, pay increases. Employees are eligible for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment. Employees who choose to maintain their existing medical benefits can allocate benefit dollars to other available options. Note: The pay range during training starts at $14 per hour, and increases post-training, with additional consideration for periodic increases. Performance incentives are also offered for the role. #LI-Remote #RemoteJobs #WAH #VirtualOffice Apply tot his job Apply To this Job