Customer Service Partner

About the position Responsibilities • Process all customer orders efficiently and accurately, including special instructions. • Advise customers of any changes affecting their expectations regarding order fulfillment. • Run and follow up on Day-In-The-Life reports to ensure the order-to-payment process is fulfilled. • Promote and expand sales through up-selling and cross-selling. • Build relationships with key customers to manage requests for mutual benefit. • Handle all incoming communications related to customer needs and expectations. • Act as a point of reference for the Sales Teams regarding order processes and distribution issues. • Attend meetings to identify service improvement opportunities and communicate customer service KPIs. • Communicate with Account Managers to maintain visibility on key customer issues. • Record, take ownership of, and resolve customer complaints in line with company KPIs. • Coordinate activities with other departments to ensure complete customer satisfaction. • Identify and resolve the root causes of errors to prevent recurrence. • Attend relevant training courses to develop skills and product knowledge. • Provide backup support for team members as needed. • Participate in company change processes through positive communication with customers. • Keep the Supervisor updated on account progress and customer service issues. Requirements • High School Diploma or equivalent required. • 3 to 5 years of relevant work experience in a Customer Service function preferred. • Accurate keyboarding skills. • High-speed internet access for work-from-home capabilities when permitted. • Excellent organizational, prioritization, and multi-tasking skills. • Computer literacy in SAP, Microsoft Office, Gmail, and Google Docs. • Ability to adapt to change and handle it easily. • Exceptional written and verbal communication skills. • Ability to manage internal/external customers under stress. • Self-motivated with the ability to work with minimal supervision. • Strong analytical skills and adept at problem-solving. Nice-to-haves • Associate/Bachelor's degree or equivalent work experience preferred. • Flexible with work hours to cover different time zones. • A team player with a friendly disposition and high energy. • Willingness to learn and high attention to detail. • Desire to challenge current processes for improvement. Benefits • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance • Work from home Apply tot his job Apply To this Job