Customer Care Team Leader Commercial Campaigns

Job Details Job Location Lighthouse Works - Orlando, FL Secondary Job Location(s) Remote - Orlando, FL Position Type Full Time Education Level Bachelors Degree - 4 Years Travel Percentage Negligible Job Category Contact Center Description Qualifications Qualifications Education: • High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred Experience: • 3+ Years Contact Center leadership experienced required. • 2+ Years Lighthouse Works experience as a Team Leader required. Demonstrated Knowledge and Skills: • Skills in creating an atmosphere conducive to customer-friendly relations by providing outstanding, courteous, friendly, and prompt customer service. • Ability to show courtesy and respect to all customers and agents. • Ability to be a team player. • Ability to handle multiple tasks in a fast paced environment. • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues tactfully and professionally. • Ability to type 35 words per minute (WPM) and have knowledge of Microsoft applications. • Embodies commitment to the organizations core values and seeks ways to share them. • Ability to handle sensitive/confidential information with discretion. • Exercises good judgment. Apply tot his job Apply To this Job