Remote Passenger Support Agent - Airlines Helpdesk

Job Summary Houston Skilled Consultancy is seeking a Remote Passenger Support Agent to join our dynamic team. This role is ideal for individuals who are passionate about customer service and the airline industry. As a Passenger Support Agent, you will provide assistance to travelers, addressing inquiries, resolving booking issues, and ensuring a seamless travel experience. You will work remotely, offering professional and timely support to passengers through phone, email, and chat. Key Responsibilities • * Provide real-time customer support for passengers regarding flight bookings, ticket changes, cancellations, refunds, baggage policies, and other travel-related inquiries. • * Assist customers with online check-ins, boarding passes, seat selection, and special service requests. • * Troubleshoot and resolve travel disruptions, such as delays, rebooking, and missed connections. • * Deliver exceptional customer service, ensuring passenger satisfaction and adherence to airline policies. • * Work closely with airline partners to facilitate smooth passenger experiences. • * Maintain accurate records of customer interactions and resolutions in the system. • * Stay updated on airline policies, travel regulations, and industry trends. • * Handle escalations efficiently and ensure timely resolutions to complex issues. • * Adhere to company performance standards, including response time and customer satisfaction metrics. • Required Skills and Qualifications • * Excellent verbal and written communication skills in English. • * Strong customer service skills with a problem-solving mindset. • * Ability to handle high-pressure situations with professionalism and patience. • * Proficiency in using CRM tools, online booking systems, and airline reservation platforms. • * Basic understanding of airline policies, fare rules, and travel regulations. • * Ability to multitask and manage multiple customer interactions simultaneously. • * High level of attention to detail and accuracy. • * Tech-savvy and comfortable working in a remote environment with stable internet connectivity. • Experience • * Required: Minimum of 1 year of experience in customer support, preferably in the airline, travel, or hospitality industry. • * Preferred: Experience working with GDS systems (e.g., Amadeus, Sabre, Galileo) or airline ticketing software. • Working Hours • * Flexible shifts, including weekends and holidays, to align with airline schedules and customer needs. • * Work-from-home setup with a required commitment of 40 hours per week. • Knowledge, Skills, and Abilities • * Strong knowledge of airline booking systems and travel industry standards. • * Ability to empathize with customers and deliver a high level of service. • * Effective organizational and time-management skills. • * Adaptability to changing airline policies and procedures. • * Ability to work independently and as part of a virtual team. • Benefits • * Competitive salary with performance-based incentives. • * Remote work flexibility, allowing for a better work-life balance. • * Training and professional development opportunities. • * Employee discounts on airline tickets and travel packages. • * Opportunity to work with a global team and gain airline industry experience. • Why Join Us? • * Work with a reputable consultancy firm specializing in the airline industry. • * Be part of a growing, remote-friendly work culture. • * Gain hands-on experience in a dynamic and fast-paced environment. • * Receive ongoing support and training to enhance your career growth. • How to Apply Interested candidates can submit their updated resume and a cover letter detailing their relevant experience to us. Please include Remote Passenger Support Agent Application in the subject line. Apply tot his job Apply To this Job